If you have any questions or need assistance, please feel free to contact us.
Brand Pride Inc.
7300 North Kendall Drive, Suite 505
Miami, FL 33156
P: 305 670 3130
Exchanges, Returns, and Replacement
TRACKING SHOWS ARRIVED
There’s not a lot we can do when the tracking info shows it as being delivered. We ask that you check with everyone in your household (or neighbor) or office, as someone else might have received it. We have heard of packages being picked up by a neighbor, or delivered to a neighbor mistakenly or being left at a different/side door. In our experience, the package is typically located with 24 hours.
Most orders are shipped via UPS Mail Innovations or UPS Surepost, and final delivery is by the USPS we suggest contacting your local post office. Many times they can get in touch with the actual person who delivered the package and see if they recall where they left it. It’s best to do that soon after it’s marked as delivered. The sooner the better.
Keep in mind if tracking information states an order was delivered; we can’t take responsibility and reship the order. In that case, any replacements would have to be at your expense, however we will offer you a discount.
NO TRACKING OR NO MOVEMENT
If a package does not show any movement and has passed the allotted time for delivery we will send a new package at our cost. We may ask you to double check the address or supply us with a new shipping address.
Please note all sales are final. We do not offer exchanges or refunds due to size issues or second thoughts. Items are printed almost immediately after you place your order. If your product is the wrong size, we can only offer you a discount on a future order of the same product.
If there is an issue on our end where we sent out the wrong product, wrong size, bad graphic, send us a picture of what was received for quality control purposes and we can offer a refund or replacement once the issue is deemed our fault.
US customers have up to 20 days after the shipped date and international customers have up to 40 days after the shipped date.
What we need to make a replacement order:
- Please provide the customer name and email.
- Please provide the order number
- Please provide picture of wrong/ damaged item.
- Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this we will print a replacement product and send it right out!
Please note all sales are final.